{"id":17551,"date":"2021-04-23T14:52:01","date_gmt":"2021-04-23T14:52:01","guid":{"rendered":"https:\/\/productcollective.com\/?p=17551"},"modified":"2021-04-23T14:52:01","modified_gmt":"2021-04-23T14:52:01","slug":"happens-products-work-well-cause-harm","status":"publish","type":"post","link":"https:\/\/productcollective.com\/happens-products-work-well-cause-harm\/","title":{"rendered":"What Happens When Products Work Well and Cause Harm?"},"content":{"rendered":"<p>Earlier this week, we had a great Virtual edition of INDUSTRY: The Product Conference. There were 17 keynotes (along with many other discussions and fireside chats). But several of the keynotes are still on my mind. One of them is Teresa Torres\u2019s talk, which explored how product teams can evaluate the impact of their product decisions on just, equitable, diverse, and inclusive outcomes. It was a talk that would benefit any product team, for sure.<\/p>\n<p>It reminded me of a different topic, but along similar lines &#8212; how there are certain products that work really well as designed &#8212; but actually have the potential of causing harm to people. <a href=\"https:\/\/www.linkedin.com\/posts\/mikebelsito_thinking-about-writing-an-essay-on-products-activity-6767113222723047424-cokG\" data-cke-saved-href=\"https:\/\/www.linkedin.com\/posts\/mikebelsito_thinking-about-writing-an-essay-on-products-activity-6767113222723047424-cokG\">I asked a question about that a few weeks ago on LinkedIn<\/a> &#8212; and I got some really interesting responses.<\/p>\n<p>The one response, in particular, that especially rings true for me personally is social media. I\u2019ll admit that in the past year, I\u2019ve gone through bouts of deleting apps, re-installing them, and following that cycle over and over again. It\u2019s not because the apps are <em>bad<\/em>. They all work really well. In fact, they work <em>too<\/em> well. <a href=\"https:\/\/techcrunch.com\/2016\/09\/06\/ultimate-guide-to-the-news-feed\/\" data-cke-saved-href=\"https:\/\/techcrunch.com\/2016\/09\/06\/ultimate-guide-to-the-news-feed\/\">The way that most of these algorithms work is that they deliver content to us that they believe we want to see. <\/a>The more relevant the content is to us, the more likely we\u2019ll want to consume it and engage with it &#8212; and the more we\u2019ll use the app. It makes a lot of sense, doesn\u2019t it?<\/p>\n<p>But sometimes, that level of personalization can be dangerous. New York Times columnist, Kevin Roose, details just how dangerous certain platforms can be in his podcast series, <a href=\"https:\/\/www.nytimes.com\/column\/rabbit-hole\" data-cke-saved-href=\"https:\/\/www.nytimes.com\/column\/rabbit-hole\">Rabbit Hole<\/a>. After listening to it, it\u2019s a lot less surprising how someone who typically wouldn\u2019t be seen as a stereotypical \u201cconspiracy theorist\u201d can start with a simple curiosity, yet get sucked right into\u2026 well\u2026 the rabbit hole.<\/p>\n<p>So what rings true for you? What products are designed so well &#8212; but maybe a little too well\u2026 that they might actually cause some harm?<\/p>\n<p>Text me at 216-532-5818 and let me know. From time to time, I\u2019ll be texting small-bite thoughts on product as well, and you can get those if you send me a text.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Earlier this week, we had a great Virtual edition of INDUSTRY: The Product Conference. There were 17 keynotes (along with many other discussions and fireside chats). But several of the keynotes are still on my mind. One of them is Teresa Torres\u2019s talk, which explored how product teams can evaluate the impact of their product [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":17552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"footnotes":""},"categories":[341],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Happens When Products Work Well and Cause Harm? - Product Collective | Organizers of INDUSTRY: The Product Conference<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/productcollective.com\/happens-products-work-well-cause-harm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Happens When Products Work Well and Cause Harm? - Product Collective | Organizers of INDUSTRY: The Product Conference\" \/>\n<meta property=\"og:description\" content=\"Earlier this week, we had a great Virtual edition of INDUSTRY: The Product Conference. 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Mike is the Co-Founder of Product Collective which organizes INDUSTRY, one of the largest product management summits anywhere in the world. For his leadership at Product Collective, Mike was named one of the Top 40 influencers in the field of Product Management. Mike also serves as a Faculty member of Case Western Reserve University in the department of Design and Innovation, and is Co-Host of one of the top startup podcasts online, Rocketship.FM. Prior to Product Collective, Mike spent the past 12 years in startup companies as an early employee, Co-Founder, and Executive. Mike's businesses and products have been featured in national media outlets such as the New York Times, The Atlantic, CNN, NPR, and elsewhere. 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